EcoChat AI
Reimagines intelligent customer service
Companies want tools that support customer service and create stickiness but often chatbots don’t quite meet this need. Poor speeds, limited information and a lack of language diversity can affect how customers interact with a chatbot solution. Cassava AI developed the EcoChat AI solution for Econet, an intelligent chat platform offering intelligent responses to almost any question.
Solution
OpenAI-powered, innovation-driven
EcoChat is an OpenAI tool configured with ChatGPT API to provide seamless user interactions across voice, SMS, USSD, web portal and application channels. Using reinforcement learning from human feedback (RLHF), it records desired outputs from experts and ranks them to fine-tune responses.
The core benefits of EcoChat include:
Provides results relevant to user needs and questions and grey handset customers can access online content through USSD codes.
Provides an advantage over traditional service engines with the Ecochatability to provide contextualised and processed information.
Natural language with support for Shona, Ndebele, Arabic, English, Spanish Portuguese, German and French.
Exceptional security assuring of privacy and data compliance with local and global regulations.
Employs prompt engineering techniques to enhance the quality and consistency of generated responses.
The Result
EcoChat AI evolution
EcoChat AI has delivered superb results with measurable returns on investment. It has been designed for use across general customers, grey handset owners, medium enterprises, banks, mining, retail and other vertical industries. EcoChat AI provides next-generation AI architecture and functionality for modern organisations and has been deployed in Econet Zimbabwe and Econet Lesotho.
